FAQs
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.
Shipping & Order
How do I get free shipping?
We offer free shipping on orders over £99.9 for all standard items. Your shipping rate is calculated at checkout.
When will my order be shipped?
Once we receive your order it usually takes less than 3 days to get it ready to ship out.
How long will it take to get my order?
The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change my shipping address?
We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships. If your order is shipping to an incorrect address, please email support@moomipets.com.
How do I check my order?
Once your order ships, you’ll receive an email notification, which will provide a link to order tracking details. Occasionally, the carrier takes 1-2 business days to provide tracking info once your order ships.In addition, you can click HERE or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
Can I modify/cancel my order?
There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please reach out to support@moomipets.com with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
Payments
What are my payment options?
We want to make buying your favorite MoomiPets gear online fast and easy, and accept the following payment options: Visa, MasterCard, American Express, Discover, Apple Pay, PayPal. All payment is collected via Shopify Payments.
Can I use multiple discount codes?
Unfortunately, only one discount code can be applied at a time. For example, if there is a Black Friday sale going on, no other discount codes can be applied on top of the existing sale promotion.
What information do I need to check out?
Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
Are my details safe when ordering online with MoomPets?
We take your personal shopping security very seriously. Every order is processed through a secured checkout system.Rest assured, we're always investing resources into the latest online security protection so you can shop safely and securely with us!
Returns & Replacement
What's your return/refund policy?
We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@moomipets.com if you want to return the order. For more information, please checkhere. View More →
How can I get replacement if the item is incorrect or damaged?
Please contact support@moomipets.com with the order number and product picture. Our customer service team will solve it for you.
